In May 2014, former VA Secretary Shinseki directed the Veterans Health Administration (VHA) to complete a nation-wide Access Audit to ensure a full understanding of VA’s policy among scheduling staff, identify any inappropriate scheduling practices used by employees regarding Veteran preferences for appointment dates, and review waiting list management. The purpose of the initiative was to strengthen access to care in the VA system, while also ensuring flexibility to use private sector care when needed in accordance with VA guidelines.
As directed by the White House, the VHA identified Veterans across the VA who experience wait times that do not meet Veterans expectations for timeliness. The VA has begun contacting and scheduling these Veterans for care in VA clinics or arranging for care in the community, while simultaneously addressing the underlying issues that impede Veterans’ access to the VHA system.
In addition to the Access Audit process, the VA also gathered additional data from each VA medical facility. This data includes: number of appointments scheduled at each facility; number of requested appointments that are on each facility’s Electronic Wait List (EWL); number of newly enrolled patients who have not yet been scheduled to see a doctor at a VA facility; and Average Wait Times for Mental Health, Primary Care, and Specialty Care appointments at each facility, for both new and established patients. Continue reading “Veterans Health Administration’s Access to Care Initiative”